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Online CPD Course

Community Management

Develop the skills required to build, engage and manage online communities that support customer relationships and brand loyalty.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-MAD-032

Community Management

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with practical guidance on community management. It covers community engagement, moderation, communication, customer interaction, conflict resolution, content planning, brand voice, community guidelines and performance monitoring. Learners will understand how active community management strengthens customer relationships and supports organisational growth.
Learning Outcomes
  • Explain the principles of community management.
  • Build positive engagement within online communities.
  • Moderate discussions professionally and consistently.
  • Respond appropriately to customer enquiries and feedback.
  • Maintain a consistent brand voice across community interactions.
  • Measure community engagement using appropriate performance indicators.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.