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Online CPD Course

Complaints Handling Compliance

Understand how customer complaints should be received, investigated, recorded and resolved fairly and consistently.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Course Overview

About this course

Curriculum

Course Details

CPD212-HAC-037

Complaints Handling Compliance

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with practical guidance on compliant complaints handling. It covers complaint recognition, acknowledgement, investigation, communication, record keeping, vulnerable customers, remedies, escalation and organisational learning. Learners will understand how fair and timely complaint handling supports trust, customer outcomes and regulatory compliance.
Learning Outcomes
  • Recognise when customer dissatisfaction constitutes a complaint.
  • Explain the principles of fair and accessible complaints handling.
  • Acknowledge, investigate and record complaints accurately.
  • Communicate outcomes clearly and professionally.
  • Recognise the needs of vulnerable customers and provide appropriate support.
  • Use complaint information to identify recurring problems and improvements.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.