← Back to All Courses
Online CPD Course

Conflict Resolution

Learn practical conflict-resolution techniques that help security personnel manage disagreements safely and professionally.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-S-004

Conflict Resolution

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to Conflict Resolution. It covers causes of conflict, communication, active listening, de-escalation, personal safety, managing aggression, professional boundaries and appropriate escalation. Learners will understand how effective communication can reduce risk and support safer outcomes.
Learning Outcomes
  • Explain common causes and stages of conflict.
  • Recognise early warning signs of escalating behaviour.
  • Apply effective communication and de-escalation techniques.
  • Maintain appropriate personal space and professional boundaries.
  • Recognise when a situation requires additional assistance or escalation.
  • Support safe and proportionate conflict-management outcomes.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.