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Online CPD Course

Consumer Duty Awareness

Understand the principles of Consumer Duty and delivering fair outcomes for customers.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Course Overview

About this course

Curriculum

Course Details

CPD212-HAC-028

Consumer Duty Awareness

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces Consumer Duty and its importance in regulated organisations. Learners will understand customer outcomes, fair value, effective communication, product suitability, customer support and maintaining high standards of consumer protection.
Learning Outcomes
  • Explain the purpose of Consumer Duty.
  • Understand the principles of fair customer outcomes.
  • Recognise responsibilities for customer communication.
  • Support product and service suitability.
  • Identify behaviours that may create customer harm.
  • Promote a customer-focused culture.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.