← Back to All Courses
Online CPD Course

De-escalation Skills

Learn effective communication techniques that help calm difficult situations and reduce the risk of conflict.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-S-028

De-escalation Skills

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to De-escalation Skills. It covers communication techniques, active listening, emotional awareness, conflict prevention, body language, maintaining personal safety, setting boundaries and knowing when to seek assistance. Learners will understand how de-escalation contributes to safer outcomes.
Learning Outcomes
  • Explain the principles of de-escalation.
  • Recognise early signs of escalating behaviour.
  • Apply communication techniques that reduce tension.
  • Maintain appropriate personal space and professional boundaries.
  • Recognise when further intervention or emergency assistance is required.
  • Support safe and respectful conflict management.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.