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Online CPD Course

Email Customer Service

Develop the skills required to provide professional, accurate and customer-focused support through email communication.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-024

Email Customer Service

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with practical guidance on email customer service. It covers professional writing, response standards, tone, accuracy, resolving enquiries, complaint responses, confidentiality, record keeping and effective customer communication. Learners will understand how high-quality email communication supports customer satisfaction and organisational reputation.
Learning Outcomes
  • Explain the principles of effective email customer service.
  • Write clear, professional and customer-focused emails.
  • Respond accurately to customer enquiries and complaints.
  • Maintain confidentiality and professionalism in written communication.
  • Use appropriate tone, grammar and formatting in customer emails.
  • Manage customer expectations through timely and effective responses.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.