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Online CPD Course

Hotel Reception Skills

Gain an understanding of hotel reception duties and develop the professional skills required to deliver excellent guest experiences.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-HAF-006

Hotel Reception Skills

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to Hotel Reception Skills. It covers guest check-in and check-out procedures, reservations, communication, customer service, complaint handling, confidentiality and professional reception standards. Learners will understand the key responsibilities of hotel reception staff.
Learning Outcomes
  • Explain the role of hotel reception staff.
  • Manage guest arrivals and departures professionally.
  • Communicate effectively with guests and colleagues.
  • Handle bookings and enquiries accurately.
  • Respond professionally to complaints and requests.
  • Maintain confidentiality and professional standards.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.