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Online CPD Course

Objection Handling

Learn how to respond confidently to customer concerns and objections while maintaining trust and progressing the sales conversation.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-009

Objection Handling

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with practical guidance on objection handling. It covers understanding objections, active listening, questioning, identifying underlying concerns, responding effectively, overcoming resistance, maintaining rapport and progressing sales ethically. Learners will understand how professional objection handling improves customer confidence and sales success.
Learning Outcomes
  • Explain the purpose and importance of objection handling.
  • Recognise different types of customer objections.
  • Use active listening to understand underlying customer concerns.
  • Respond confidently using appropriate questioning and evidence.
  • Maintain rapport while addressing customer concerns professionally.
  • Progress sales conversations through effective objection resolution.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.