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Online CPD Course

Operational Management

Develop an understanding of operational management and learn how to deliver efficient, consistent and effective workplace operations.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-LAM-033

Operational Management

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with an introduction to operational management. It covers operational planning, resource allocation, performance monitoring, quality, compliance, productivity, continuous improvement, customer service and operational risk. Learners will understand how effective operational management supports organisational performance and service delivery.
Learning Outcomes
  • Explain the principles of operational management.
  • Plan and coordinate day-to-day business operations effectively.
  • Monitor operational performance using relevant measures.
  • Maintain quality, compliance and efficient resource utilisation.
  • Identify operational risks and opportunities for improvement.
  • Support continuous improvement within operational activities.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.