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Online CPD Course

Questioning Techniques

Learn how to use effective questioning techniques to identify customer needs, gather information and improve communication.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-029

Questioning Techniques

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with practical guidance on questioning techniques. It covers open and closed questions, probing, clarifying, confirming understanding, active listening, conversation flow and using questions ethically to support customer interactions and sales conversations. Learners will understand how effective questioning improves communication and customer outcomes.
Learning Outcomes
  • Explain the purpose and benefits of effective questioning.
  • Differentiate between open, closed and probing questions.
  • Use questions to identify customer needs accurately.
  • Clarify information and confirm understanding.
  • Encourage productive conversations through structured questioning.
  • Apply questioning techniques professionally and ethically.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.