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Online CPD Course

Reception Skills

Develop professional reception skills for welcoming visitors, managing enquiries and supporting a positive first impression of the organisation.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-BAA-006

Reception Skills

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with practical guidance on effective reception duties. It covers greeting visitors, managing telephone and face-to-face enquiries, appointment handling, visitor records, confidentiality, security awareness and professional conduct. Learners will understand how reception staff contribute to customer service, workplace organisation and organisational reputation.
Learning Outcomes
  • Explain the role and responsibilities of reception staff.
  • Welcome visitors and handle enquiries professionally.
  • Manage appointments, messages and visitor information accurately.
  • Apply appropriate telephone and face-to-face communication skills.
  • Maintain confidentiality, security and professional boundaries.
  • Respond appropriately to difficult situations and unexpected visitors.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.