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Online CPD Course

Referral Selling

Learn how to generate high-quality referrals through excellent customer relationships, trust and professional networking.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-031

Referral Selling

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to referral selling. It covers customer satisfaction, identifying referral opportunities, requesting referrals professionally, referral programmes, maintaining relationships, ethical selling and tracking referral success. Learners will understand how referral selling supports business growth through trusted recommendations and long-term customer loyalty.
Learning Outcomes
  • Explain the principles of referral selling.
  • Identify opportunities to request customer referrals professionally.
  • Build trust and long-term customer relationships that encourage recommendations.
  • Communicate the value of referral programmes effectively.
  • Manage and follow up referral opportunities appropriately.
  • Apply ethical practices when generating customer referrals.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.