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Online CPD Course

Telephone Customer Service

Learn how to provide excellent customer service over the telephone through effective communication, professionalism and problem-solving.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-025

Telephone Customer Service

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to telephone customer service. It covers call handling, communication skills, active listening, questioning, professionalism, complaint handling, difficult conversations, customer expectations and call closure. Learners will understand how effective telephone communication strengthens customer relationships and improves service quality.
Learning Outcomes
  • Explain the principles of effective telephone customer service.
  • Communicate professionally and confidently during customer calls.
  • Use questioning and active listening to identify customer needs.
  • Resolve customer enquiries and complaints effectively.
  • Handle difficult conversations while maintaining professionalism.
  • Conclude calls positively and ensure appropriate follow-up.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.