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Online CPD Course

Upselling and Cross-Selling

Understand how to increase customer value through ethical upselling and cross-selling techniques that enhance the customer experience.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-010

Upselling and Cross-Selling

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to upselling and cross-selling. It covers identifying customer needs, recommending complementary products or services, communicating value, timing recommendations appropriately, maintaining customer trust and avoiding high-pressure sales techniques. Learners will understand how ethical sales recommendations benefit both customers and organisations.
Learning Outcomes
  • Explain the principles of upselling and cross-selling.
  • Identify opportunities to recommend additional relevant products or services.
  • Match recommendations to genuine customer needs.
  • Communicate additional value clearly and professionally.
  • Maintain ethical selling practices and customer trust.
  • Recognise situations where additional sales are not appropriate.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.